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Gamification: 5 Powerful Game Mechanics to Drive Engagement and Motivation

We share real-life gamification examples to show how it boosts engagement....
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February, 2025
CX Trends for 2025

5 CX Trends to Watch in 2025

Looking to stay ahead of the competition in 2025? We’ve identified the top CX trends that will shape the future....
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January, 2025
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Holiday closure? Don’t leave your customers on Ho-Ho-Hold!

While we’re cozying up for the holidays, it’s crucial to keep our customers up to date about holiday closures....
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December, 2024
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Text to Speech: Does It Really Impact Our Customer Experience?

With the global text to speech market set to grow 14% year on year it’s hard to keep up!...
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November, 2024
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Improving CX: accessible customer journeys

It’s time to take everyone on a journey of excellent CX, including those with a registered disability....
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October, 2024
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UX Design: 5 Key Principles [+ Examples]

If you want to master the art of UX design, these 5 key principles are a great start....
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August, 2024

Driving Self Service: The Power of Video

90% of the information we process is visual, so how can we use this to encourage customer self service?...
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July, 2024

Trouble measuring customer journeys? Here’s our 5-step strategy.

It won’t be long until Elon Musk creates an army of microchipped chimps that can do calculus, but until then, it’s...
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March, 2024

How To Keep Your Contact Centre Happy (And Productive)

How’s everyone feeling out there? “At Christmas we tell the truth” (Bloke that’s in love with Kiera Knightley, Love Actually, 2003)...
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December, 2023

Walk The Talk: Measuring Chatbot Success

Chatbots have played the long-game in the AI renaissance. These little guys never got the glamorous press launch of ChatGPT, but...
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October, 2023

How to turbo boost self-service rates

Does your knowledge bank resemble a bowl of alphabetti spaghetti? This is your sign to neglect it no longer....
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September, 2023

Chat GPT, AI and LLM – A Beginner’s Guide

Hands up anyone who can honestly say they haven’t asked Chat GPT something akin to the following......
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July, 2023
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