- Reduce transfers
- Increase first call resolution
- Promote online deflection
IVR
The Adexchange IVR journey design process transforms caller behaviour. We take a five-fold approach to IVR design that will reduce transfers, minimise negative abandonment, and drive contact to your digital channels.
On Hold / Queue
A well-designed on-hold experience reduces abandonment and increases sales. Our effective messaging, mixed with royalty-free music, helps influence caller behaviour and deliver tangible results.
Texts / SMS
Powerful, effective texts, sent at the right time, can reduce repeat contact, and remove agent workload. Through our principles of effective communication, we ensure your text messages deliver savings, not additional contact.
Other
Services
“Adexchange are all you could want from service professionals! Expertise, integrity, value, commitment, reliable and easy to work with. I recommend them!”