- Reduce agent workload
- Gather better data
- Align multi-channel strategy
Web
Adexchange redesign web content and layout to communicate more effectively – reducing secondary contact, increasing self-serve rates and aligning multi-channel strategy.
Emails
Powerful emails – both freehand and pre-written responses – measurably reduce secondary contact and agent workload. By developing strategic responses and clear, consistent answers we’ll also help improve CX.
Surveys
Adexchange help clients collect more customer feedback by improving survey engagement. Better survey content, visuals and better design leads to greater response, stronger data and ultimately better CSAT results and CX.
Social Media
Interacting with customers via Social Media requires a difference in tone, style and pace – uncharted territory for a lot of agents. Our workshops help agents master the techniques to deliver the best possible CX and the quickest resolution. To emoji or not to emoji, that is the question…