- Increase online deflection
- Save agent time
- Improve self-service
AI & Chatbots
Chatbot technology will only ever be as good as its design, and the content it’s given. Adexchange maximise chatbot success through detailed customer behaviour analysis and stronger content. Our key principles of effective communication will help increase chatbot performance and reduce agent workload.
Live Chat
Live chat can be a tricky channel for agents to get right – and feel confident delivering. Our bespoke and interactive workshops help coach your team to confidently engage with customers in an effective and appropriate way.