- Increase self-service
- Improve CX
- Reduce agent workload
ID&V
Automated Identification and Verification saves agent time and cost – but failure rates can be high. Adexchange analyses the steps, identifies the failure points, and improves success through better content and journey design.
Deliveries
Giving customers the option to self-serve and find up-to-date information about their delivery helps release agent time and reduce repeat contact. By developing more effective content, Adexchange drive up success rates and improves CX.