How we help

Workshops png
Agent Training

Agent Training

Our tailormade workshops help contact centre agents master essential skills across all channels – including chat, social media, and email. The sessions are fun, interactive, valuable, and bespoke to your needs. Tell us what you’d like to achieve, and we’ll develop a programme just for you.

Style Guides

Brand guidelines are often weighty, complex, and difficult for contact centre agents to adopt. Adexchange are skilled at distilling guidelines into concise, relevant tools (approved by marketing) that agents love to use. Our experts help agents deliver fantastic experiences across all channels – reflecting the brand and improving CX.

Style Guides


adexchange Metrics Driving You Mental image

Trouble measuring customer journeys? Here’s our 5-step strategy.

It won’t be long until Elon Musk creates an army of microchipped chimps that can
Adexchange How To Keep Your Contact Centre Happy And Productive Blog image 1

How To Keep Your Contact Centre Happy (And Productive)

How’s everyone feeling out there? “At Christmas we tell the truth” (Bloke that’s in love
walk the talk adexchange blog 1

Walk The Talk: Measuring Chatbot Success

Chatbots have played the long-game in the AI renaissance. These little guys never got the