“Jolly Green Giant” sounds like a good guy to know, doesn’t he? For years he’s been encouraging kids to eat their...
October, 2019
Investing in sparkly new tech can feel like waving a magic wand that will solve our business woes....
September, 2019
It’s no longer a debate, video is an unparalleled medium for communicating messages....
August, 2019
Shifting left is about bringing solutions closer to customers. This also means taking problems further away from skilled agents....
July, 2019
Sunshine, water, belly laughs, fresh air, running around, sleep.
Some of life’s single ingredients which solve mountains of problems.
...
May, 2019
People who think getting someone to commit to marriage is hard, clearly haven’t asked a customer to complete a survey.
...
May, 2019
Paolo Nutini once put some new shoes on.
In the world of customer journey mapping, he had the right idea. Our...
April, 2019
It isn’t for a want of trying, that’s for sure. But here’s the harsh reality.
Even if you write a good...
February, 2019
There’s a reason contact centre is an ever more relevant term than call centre.
...
December, 2018