Here at Adexchange we love data. As contact centre managers, data gives us x-ray vision across our operation....
October, 2021
Whoever wrote all the old odes, missed a very important one....
August, 2021
Self-help doesn’t get the bad press it used to. No longer brushed off as uncool or cringe-worthy – in the age...
July, 2021
The average working person receives 126 emails a day (radicati.com)....
June, 2021
There’s that mate who persuades you to jump in the sea, the friend who hotly debates at a light-hearted pub quiz,...
April, 2021
Recent years have seen the rise of the robots… and it’s not the sci-fi nightmare Keanu Reeves had us picturing....
March, 2021
The contact centre is a resilient animal. Having developed from one-dimensional call centres into jack-of-all-trade-centres juggling multiple channels, today’s contact centre...
March, 2021
The difference between translation and localisation isn’t new to us as contact centres....
February, 2021
‘Unified communications’ is a term that gets thrown around a lot in our industry. There’s no secret it means a big...
January, 2021