September 08
In the spring Germany’s biggest theme park handled just 14% of calls on their IVR – but now our new design handles 63% of all calls. That means agents now spend more time selling tickets instead of answering questions. Huge success!
September 08
In the spring Germany’s biggest theme park handled just 14% of calls on their IVR – but now our new design handles 63% of all calls. That means agents now spend more time selling tickets instead of answering questions. Huge success!