Heide Park’s Impressive Start

Heide Park

September 08

In the spring Germany’s biggest theme park handled just 14% of calls on their IVR – but now our new design handles 63% of all calls. That means agents now spend more time selling tickets instead of answering questions. Huge success!

Nick Herbert

Nick Herbert

Managing Director Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.