May 08
With callers routing to the wrong agent Yell needed to improve the performance of their IVR. We analysed their call flows – identified key weaknesses – and showed them the solution. So look out for a smoother, more accurate caller experience!
May 08
With callers routing to the wrong agent Yell needed to improve the performance of their IVR. We analysed their call flows – identified key weaknesses – and showed them the solution. So look out for a smoother, more accurate caller experience!