Yell call flows untangled by Adexchange

Yell

May 08

With callers routing to the wrong agent Yell needed to improve the performance of their IVR. We analysed their call flows – identified key weaknesses – and showed them the solution. So look out for a smoother, more accurate caller experience!

Nick Herbert

Nick Herbert

Managing Director Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.