Adexchange increase online deflection for SLC

March 2024

We’re thrilled Student Loans Company have chosen Adexchange (again!) to improve CX and reduce agent workload. We’re developing more effective routing and content to drive customers online and increase self-service with effective SMS deflection – talk about convenience.

Nick Herbert

Nick Herbert

Managing Director Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.