Premium CX, lower cost

December 2023

As the UK & Ireland’s no 1 premium finance company, efficiency is crucial for Premium Credit and their 2.1 million customers. So, we’re redesigning their letter templates to promote online self-service channels: reducing workload and empowering customers, without breaking the bank!

Picture of Nick Herbert

Nick Herbert

Managing Director Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.