Premium CX, lower cost

Premium Credit

December 2023

As the UK & Ireland’s no 1 premium finance company, efficiency is crucial for Premium Credit and their 2.1 million customers. So, we’re redesigning their letter templates to promote online self-service channels: reducing workload and empowering customers, without breaking the bank!

Nick Herbert

Nick Herbert

Managing Director
Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.