Driving portal self-service

May 18

Smith & Nephew need to reduce unnecessary contact by improving their online portal experience. We’re auditing and improving the key user journeys and rewriting knowledge articles – all of which will measurably reduce contact and improve customer experience.

Nick Herbert

Managing Director
Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.