Driving portal self-service

May 18

Smith & Nephew need to reduce unnecessary contact by improving their online portal experience. We’re auditing and improving the key user journeys and rewriting knowledge articles – all of which will measurably reduce contact and improve customer experience.

Nick Herbert

Nick Herbert

Managing Director Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.