Waitrose and Adexchange: the best partnership


December 18

Waitrose, part of Britain’s largest employee-owned retailer, have called on Adexchange to support their IVR and customer communications. We’re to script, build, load and continually improve the effectiveness of their customer journeys – saving agent time and improving the CX. We’re Delighted!

Nick Herbert

Nick Herbert

Managing Director
Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.