June 17
RAC members were taking a few wrong turns when calling their Breakdown IVR. Adexchange came to the rescue, and with a quick wording analysis and rewrite we decreased calls being routed to the Road Traffic Accident department by 73%!


June 17
RAC members were taking a few wrong turns when calling their Breakdown IVR. Adexchange came to the rescue, and with a quick wording analysis and rewrite we decreased calls being routed to the Road Traffic Accident department by 73%!