Yell launch new IVR


January 11

We’re pleased to report Yell’s new and improved IVR is now live. With clearer menu options more callers now reach the right agent first time – helping reduce agent costs while simultaneously improving caller satisfaction. We’re looking forward to measuring its success!

Nick Herbert

Nick Herbert

Managing Director Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.