The o2 reaps the Adexchange Benefit

February 09

We’ve just analysed the call flows at the worlds most popular venue – and it’s looking good! Thanks to our carefully designed messaging the new IVR now handles over half of all calls. So we’ve reduced agent workload by 50%. Fantastic!

Picture of Nick Herbert

Nick Herbert

Managing Director Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.