London Eye reduces Agent Workload

London Eye

July 08

Agents at London’s most iconic landmark were handling too many calls about online queries – so they asked Adexchange to help. Our self-help FAQ section on the IVR now handles about 10% of all calls – reducing agent workload and keeping callers happy!

Nick Herbert

Nick Herbert

Managing Director Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.