Camelot Marketing Director: Millions of core consumers call us every year so it was time we made the most of the opportunity. Adexchange helped us create an IVR with the right sound… then devised a system of updates that puts fresh messages live every day… It’s now my most cost effective route to market.
Autoglass: Adexchange re-designed the IVR routing plan, re-wrote all the prompts and supplied over 200 messages for launch. Now the caller journey time has reduced by 65% - agent time is deployed more effectively, IT capacity is better utilised and customers are happier!
The O2: Working with Adexchange has been a real pleasure. They offer a friendly, efficient and professional service which has added value to our visitor experience both through our call centre and within The O2 Arena through our public announcements. I would wholeheartedly recommend Adexchange to any future client.
Evening Standard Director: Adexchange work with us to ensure our IVR recordings, scripts and routing plans work effectively and efficiently. They bring real experience to a project - I recommend them.
Alton Towers Contact Centre Manager: Adexchange understands what I need and really delivers. We’re always changing our messages at Alton Towers – to reflect our latest promotion or campaign – and Adexchange are always there to write the script and supply our chosen voice. I wouldn’t be without them!
Dell: Adexchange creates Emails, Web Pages, SMS messages and IVR recordings in 19 languages. Whatever their chosen channel, Dell customers enjoy a joined-up, positive experience. Adexchange messaging keeps customers happy – and Contact Centres operating cost-effectively.
Kensington Palace Manager: Adexchange writes our messages, records them (with our chosen professional voice), tells us when messages need changing - and even change them for us! They really take a load off my desk.
Yell.com Telecoms Manager: I chose Adexchange as our supplier because they offer more than just professional voices and writers - they bring real insight. Their experience helped us support our brand and optimise our call flows. Their approach is fantastic: positive, no nonsense – a real asset to a project!
Warwick Castle Customer Service Manager: Adexchange are our 'IVR Guardians'. With so many events, promotions, price changes and campaigns it's important our callers know exactly what's on offer. Adexchange just makes it all happen!
PC World Manager: We’d invested a lot of capital in our IVR … but our customers were still hearing hesitant amateur messages… our Call Centre sounded more like a home answer machine than a multi-million pound operation. It was time for a re-think!
Thorpe Park Brand Manager: Being part of such a reactive business means spontaneous changes. Adexchange are always professional, incredibly efficient and willing to help at very little notice.
Regus Customer Service: Adexchange pointed out the flaws in the Regus IVR - re-designed the routing plan – offered a selection of professional voices – recorded all the messaging – and then beat the deadline!
Historic Royal Palaces Telecom and IT Manager: Adexchange are a proactive organisation who gently nudge us to ensure that all our communication with the outside world - both web and recorded information - is co-ordinated and passionate. It's like having an enthusiastic sponsor cheering HRP on!
Littlewoods Contact Centre Director: I wanted our callers to press the right buttons - and reach the right agent. Adexchange re-designed our routing plan, re-scripted the words and supplied a great voice. Now my agents spend less time transferring calls. Adexchange really delivered.
Chessington World of Adventures and Zoo Customer Services: They can't help enough – they're great – wouldn't be without them!
Buckingham Palace: In 2007 Adexchange were chosen to create and maintain all phone messaging for the Queen's residences, including Buckingham Palace, Windsor Castle and the Palace of Holyroodhouse.
RAC Contact Centre Director: I wanted to improve our customer service and help drive sales… although I’d spent lots of time ensuring our live handlers were excellent I realised our recorded messages let us down. Now they sound professional, underline our brand and help my live agents cross-sell more services.
Auto Trader Call Centre Manager: Adexchange made a real effort to develop a service that exactly matched our needs (and our budget…). They’re professional, flexible, very experienced and a joy to work with – I’m glad we found them and I recommend them.
Loot Call Centre Manager: Adexchange brings a lot of skills to the table… Professional voices, composers and writers help my IVR work harder for the brand. Our IVR is now regularly updated, it reflects our ad campaigns, corporate image and supports my agents in championing customer service. I’m delighted.
London Eye Marketing Manager: Thanks to Adexchange The London Eye now makes the most of every contact... with every caller hearing about our latest offers and fantastic experiences. Adexchange make life very easy - everything is constantly updated - they take it all off my plate - they're great!
